Please consider all options that are available in the community if you think you need to see a health professional:
- Your local pharmacist can help with any advice and medicines for minor illnesses and injuries and most have a room where you can discuss issues with pharmacy staff without being overheard. Pharmacists are also trained to tell you when your symptoms mean you need to see someone at your GP Practice.
- Go online at www.111.nhs.uk if you urgently need medical help or advice and it’s not a life threatening situation. With NHS111 online you can:
- find out how to get the right healthcare in their area, including whether you need to see a GP or seek urgent care.
- get advice on self-care.
- get a call back from a nurse, doctor or other trained health professional if you need it.
- Your local urgent treatment centres are open 365 days a year and can treat non-life-threatening illness and injury and has x-ray facilities. The two nearest to Warrington are Widnes and Runcorn.
- Please keep A&E free for those who really need it and only attend A&E or call 999 for a life-threatening illness such as choking, chest pain, blood loss or open fractures. If you attend A&E and your condition not deemed to be life threatening, you will be advised of other local services that are more suitable for you.
- Also remember self-care. The majority of people feel comfortable managing everyday minor ailments like coughs and colds themselves, particularly when they feel confident in recognising the symptoms and have successfully used over-the-counter medicine before. More information about how to treat many common conditions at home can be found on the national NHS website: www.nhs.uk/conditions.
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Please note the e-consultation will switch off once the surgery is fully booked for the day and re-open again at 08.00 the next working day.
Appointments will be offered via telephone or face to face on site or at one of our minor ailments clinics. We can also offer evening and weekend appointments at our extended access services.
Please also be aware that in certain circumstances we can not always offer you an appointment with a specific clinician.
Prescriptions
Please allow 48 working hours for prescriptions.
We are unable to issue emergency/urgent prescriptions. NHS 111 can issue an emergency/urgent prescription if needed.
About Us
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team are treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad language or swearing at practice staff
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice's premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice are always heading in the same direction.
We have full access for the disabled.
Care Quality Commission
The care quality commission have awarded our surgery as good in all domains during our inspection in April 2015. Care Quality Commission 2015 Report
(Site updated 05/11/2024)