The ICB complaints webpage provides clear guidance for patients on:
When it is appropriate to raise a concern or complaint with an individual provider in the first instance
- How to contact the correct organisation responsible for their care
- The role of the ICB in complaints handling
- Alternative support routes, including advocacy and independent support services
Please follow the link below to access the above information.
https://www.cheshireandmerseyside.nhs.uk/contact/complaints/